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网站因占用服务器资源过多被服务商关闭处理

Wordpress 木华澄 2306℃ 0评论

核心提示:这篇文章主要讲述了自己的网站因为占用服务器资源过多,被服务商ixwebhosting关闭的整个事件的处理过程,希望对出现类似问题的读者有所帮助。

昨天晚上被告知,我的网站访问不正常,出现Service Unavailable界面,当时自己在上班,没有办法及时处理,今天早上回来后,自己立刻打开自己的网站进行测试,发现,网站出现空白,无法打开。上一次网站长时间无法打开是因为,当时服务器所在地停电,而ixwebhosting的ups出现故障所致,当时是一天无法访问。这次,首先到ixwebhosting的服务器状态博客进行查看,没有说11月4日我的服务器出现问题,进行维护的文字叙述,就排除了是网站所在的整个服务器出问题。

接着,直接联系中国客服,但是ixwebhosting中国客服的回答的龟速,客服打出“请稍等”后,让我等了半个小时,还没有反应,我实在是受不了了,直接进入了英文官网的客服服务。联系后, 客服告诉我,我有ticket没有阅读,我的网站的具体情况,ixwebhosting管理员发给我的ticket上写的很清楚,客服建议我阅读完后,再跟他联系。我就进入ixwebhosting的7*24 help center,看到了ixwebhosting管理员发给我的ticket。

发现其实,我的网站的是被ixwebhosting管理员关掉,网站服务员给我提供了具体的占用资源的情况,但是自己当时没有及时收到邮件,接着,过了8分钟后,网站被恢复,这次邮件中给我提供了解决方法。因为我没有及时看到邮件,所以就没有进行任何的修改,接着过了二十个小时后,网站状态再次被关掉了(From On-Hold to Open),这时候,自己下班回来后,打开网站后,看到的状态就是无法访问。

具体的时间的过程,可以从下面的这次事件的ticket的部分原文中看出来:

Max Z., Sun Nov 4 02:26:04 2012
Ticket Status was changedfrom New to Open
This is an entry CREATED BY OUR SYSTEM. It includes all the information given while creating this ticket.
Issue properties:
Issue Type: Technical
Affected Product: Hosting ID #813119: Expert Plan
Affected Domain: N/A
Issue Category: Terms of Service Violation – Shared Hosting
Problem Code: Terms of Service Violation – Fair Use

Details given:
Hello Chunjie Cheng,

Your account, or a portion or feature of it, has caused an overload on one of our servers. As you are on a shared hosting environment, we must maintain certain levels of performance for all customers on the server.This is monitored by us and we send these notifications out when we notice that a certain account is causing a load on the server degrading performance for everyone else.Your home folder was limited to FTP access only due to excessive CPU usage.

Your consumption of CPU resources:

Date CPU – min
Nov. 4, 2012 167.58
Nov. 3, 2012 196.56
Nov. 2, 2012 178.03

Scripts that possibly perform a server overload:

此处省略部分内容……

Amount of executed PHP scripts for yesterday: 16435

Domain name | Total num of request | Total num of request from bots |
bbs.chengchunjie.com 96 0
chengchunjie.com 8264 1485
cms.chengchunjie.com 0 1
daohang.chengchunjie.com 960 0
sjdushu.com 36 6
test.chengchunjie.com 0 1
weibo.chengchunjie.com 1436 5

Total – 12290
TotalBots – 1498

Unfortunately, until this issue is resolved your account will have to remain limited. You may either log into your control panel with us or access this ticket via the 24/7 help desk or either call in or chat with us and provide this ticket number to our Live Chat or phone representatives.

Thank You,

Max Zmushko,

System Administrator

 

Kristopher G., Sun Nov 4 02:34:54 2012
Ticket Status was changed from Open to On-Hold
Hello Chunjie Cheng,I regret to inform you that your account has been limited access due to an overload on the server. Please review the data below and recommendations to remedy the situation.Your consumption of CPU resources:……
Customer should:
1) Turn on Throttle policy over Control Panel and configure them. Limit the number of request within a special time.
2) Update ALL of third party applications such as WordPress, Joomla, or Drupel and any other content management systems. Then need turn off unused plugins/modules, install and configure cache plugin.
3) Install and setup cache plugin for data that rarely changes.
4) Reduce request from bots.
If you have any questions please respond to this ticket or call us at 1-800-385-0450 or 1-614-534-1961. We are available 24/7.Thank you.

Kris Gaul
Customer Relations
1-800-385-0450 ext 4107

 

Chunjie, Cheng, Sun Nov 4 22:23:00 2012
Ticket Status was changed from On-Hold to Open
Chunjie, Cheng, Sun Nov 4 22:46:25 2012
I have read the ticket,and I have Turned on Throttle policy over Control Panel and configure them.with setting 30 hits per 15 seconds,and I cannot do the other things I need to without the running wordpress properly.So,can you help me to change my server from open to on-hold?
Thank you very much!
Antonio S., Sun Nov 4 23:15:10 2012
Hello Chunjie Cheng,Thank you for contacting our support department today.I am forwarding this ticket on to our administrators to grant access so you may continue working on the overload. we will be back in touch with you shortly.if you have any other questions please let me know!Thank you,
Antonio
Customer relations
1(800) 385-0450
Chunjie, Cheng, Sun Nov 4 23:35:47 2012
oK ,I am waiting for your reply
Pavel K., Mon Nov 5 01:48:36 2012
Ticket Subject was changed from ToS Fair Use – Web Server Overload to ToS Fair Use – Web Server Overload | Check on Nov 8
Antonio S., Mon Nov 5 02:06:18 2012
Ticket Status was changed from Open to On-Hold
Ticket Subject was changed from ToS Fair Use – Web Server Overload | Check on Nov 8 to ToS Fair Use – Web Server Overload | Check on Nov 8

Hello Chunjie Cheng,I am happy to let you know that our admins have enabled access to this account again.We will monitor this issue over the next 48 hours to see if you have corrected the issues. If the problem is not resolved access to the account may be disabled again. You will need to continue to address this issue in order to correct the overload. We thank you for your cooperation.If you have any other questions please let me know!Thank you,
Antonio
Customer Relations
1(800) 385-0450

当时,自己仔细检查了网站的整体情况后,发现,自己的网站这次又受到了来自英国的一个IP地址的长时间暴力破解,虽然自己以前碰到过几次这个情况,自己安装了Login attemp limit,但是每次尝试都会让这个插件接受request,然后做出显示和反应,虽然没有进行破解,对网站的安全性有很大的好处,但是对于网站的服务器来说还是有很大的压力。所以导致了这次网站占用服务器CPU资源过高,被ixwebhosting管理员关闭。

自己按照ixwebhosting管理员给出来的提示

1) Turn on Throttle policy over Control Panel and configure them. Limit the number of request within a special time.
2) Update ALL of third party applications such as WordPress, Joomla, or Drupel and any other content management systems. Then need turn off unused plugins/modules, install and configure cache plugin.
3) Install and setup cache plugin for data that rarely changes.
4) Reduce request from bots

来进行了相应的设置和调整。

现在,网站还是在48小时的被观察中,希望顺利通过。

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(13)个小伙伴在吐槽
  1. 那么我想知道,如果遇到这样子的情况,我们应该及时进行什么操作?
    twitterpig2014-10-10 10:03 回复
    • 让主机空间商帮忙分析,而且一般空间上都会提供占用CPU和内存过高的原因,并且会给出解决意见,然后根据解决意见来处理,之后给空间上回复,让检查处理后情况,及时沟通,避免宕机。
      程春杰2014-10-11 21:25 回复
  2. 这篇文章的首页图片显示不了,顶部的也是
    吴文辉IT博客2012-11-13 09:14 回复
    • 好的,我尽快处理,欢迎提出建议和意见哦
      程春杰2012-11-13 11:29 回复
  3. 关注网络营销很久了,也在不断的学习,最近建立了一个网络营销高手交流的QQ群:85646789,加群验证:网络高手交流,诚邀各位共同进群交流!群共享有大家上传的非常多的关于网络营销的一些干货资料!!!
    无涯2012-11-09 22:28 回复
    • 非常感谢提供有用资源
      程春杰2012-11-10 01:09 回复
  4. 这个还不如回到国内来发展
    国外新鲜资讯2012-11-08 10:03 回复
    • 恩,关键是,当时一下子就买了两年的服务器,现在正在积极寻找稳定的主机
      程春杰2012-11-08 11:28 回复
  5. 嗯 又一次遭受暴力破解 看来是又有人关注你的网站 会顺利通过的 会的
    我爱海星2012-11-06 19:36 回复
    • 呵呵,恩恩,希望顺利通过,否则,还得再次查找原因
      程春杰博客2012-11-06 22:17 回复